So I know this is going to sound like the girliest thing on earth, but it's not what you say, it is how you say it.

Which is to say, in these very crass and casual times, I think far too few people truly pay attention to the nuances of language, be it spoken, email, text.
Intentionality is difficult in most parts of life, but even more so when we are monitoring what comes shooting out of our mouths. And true, there is a balance between being so careful that you become guarded, and simply being ...conscientous, but I suspect this is the backbone of social grace.